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Bacta SR Exchange
10.00 a.m. Welcome – Greg Wood – Bacta President

10.05 a.m. Introduction – Elizabeth Speed – Novomatic, Chair, bacta Social Responsibility Committee

10.15 a.m. SR from the perspective of the Gambling Commission

10.30 a.m. Gamcare – Customer Interactions dos and don’ts

11.00 a.m. COFFEE BREAK

11.30 a.m. Conversations with young people - YGAM

12.00 p.m. How not to fail an Age Verification test – David Miller, bacta Membership Support Officer

12.30 p.m. Key points from the LCCP to remember everyday – Simon Bradbury, bacta Membership Support Officer

1.00 p.m. LUNCH

2.00 p.m. bactaPortal refresher training – ISD

2.45 p.m. What our customers think of SR – Lola Wood, Customer Experience Manager, Merkur Casino

3.30 p.m. Wrap up and discussion – John White, bacta CEO

4.00 p.m. FINISH

Nov 10, 2021 10:00 AM in London

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